The deal, in
plain words.

Who provides Kleo

These Terms are between you and Leonardo Tonon, who runs Kleo from New Zealand. Kleo is a product name, not a separate company. Contact details are in the legal notice.

What Kleo is

Kleo is a server your assistant talks to. You ask Claude, ChatGPT, Grok or another assistant for a video; it passes the request to Kleo; Kleo writes a storyboard, rents a GPU machine for the minutes the render takes, and hands back a rendered MP4. Kleo also has its own app, at app.kleooai.com, where you can make videos, pictures and audio directly and buy credits and plans.

Credits

Work is counted in credits. A film costs 1 credit for every 1.5 seconds, rounded up, with a minimum of 10 credits per film (a 15-second film). An animatic — the same storyboard and drawn frames under a moving camera, with the narration and no generated clip, up to 60 seconds, each picture drawn once — costs 5 credits up to 20 seconds and 10 credits up to 60. A new account starts with 5 credits. See the pricing page for the packs and worked examples.

A film is made only for accounts that have bought credits, through any pack or plan. Its clips are generated by a third party at Kleo’s expense, so credits that were given rather than bought — the starter credits, a refund’s surplus, a gift, a referral or email bonus — buy animatics, never a film. Every account can order animatics.

Launch codes. During the launch Kleo publishes a few codes (for example PRODUCTHUNT). A code lets exactly one film of up to 15 seconds through for an account that has not bought a pack, at no charge. Each code works for a limited number of accounts, and once per account; it has no cash value, and Kleo may end a code at any time without affecting a film already accepted.

Referrals. Your account has a referral link. When an account created through it makes its first real payment, that account receives 5 extra credits on the pack and yours receives 10 — once per referred account, never for a code or a gift. Bonuses built by abuse (for example accounts made to refer yourself) may be withdrawn.

• If a render fails, the credits come back in full. Always.
• If you cancel before the machine starts, the credits come back in full.
• If you cancel part-way through, the unspent credits come back — the part that was already rendered stays spent, because that GPU time was already paid for.

Credits cannot be exchanged for cash, except where applicable law requires a refund or other remedy. They cannot be transferred either, and they exist only inside Kleo. You buy them in two ways. Credit packs are paid once — €5 for 10 credits, €15 for 35, €40 for 100 — through the checkout on your account page, which you reach by asking your assistant, or in the Kleo app. Plans add credits every month until you cancel, and are sold in the Kleo app (see Plans). Before a render starts, Kleo states the exact credits it will take, and a request it refuses costs nothing.

Plans

A plan is a subscription, sold in the Kleo app at app.kleooai.com/plans. It gives your account a set number of credits every month: Lite €9 a month for 22 credits, Starter €19 for 50, Pro €39 for 110, and Agency €149, €199 or €249 for 430, 590 or 750. While a plan is active, every credit pack you buy comes with extra credits: 10% more on Starter, 15% on Pro and 25% on Agency (none on Lite). The price, the credits and the billing period shown at checkout are the ones that apply.

Monthly or yearly. A monthly plan is charged every month. A yearly plan costs about 20% less and is charged once, for twelve months; its credits still arrive every month of that year.

It renews by itself. At the end of each month or year, the plan renews and the payment method you used is charged the plan’s price again, until you cancel. Each renewal adds that month’s credits; on a yearly plan the other months’ credits follow one month at a time. Stripe takes the payment; Kleo never sees your card number.

Cancelling. You can cancel at any time. Write to hello@kleooai.com from the e-mail address you paid with, or tell us that address: we stop the plan and confirm by e-mail. Cancelling stops the next renewal, so nothing more is charged. The plan stays active until the end of the month or year you have already paid for — for a yearly plan that includes its remaining monthly credits — and then ends. If a renewal is charged after the day you asked us to cancel, it is refunded in full. Deleting your account does not cancel a plan by itself, so cancel the plan first. To move to another plan, write to us as well, and we end the old one when the new one starts.

Credits stay. Credits a plan has already added are yours to keep. They do not expire at the end of the month, and they stay when the plan ends or is cancelled. The one exception is a payment you dispute with your bank or PayPal: the credits that payment added are taken back.

Price changes. We may change what a plan costs or the credits it gives. A change never applies to a month or year you have already paid for. We tell you by e-mail, at the address you paid with, at least 30 days before the first renewal at the new price, so you can cancel before it applies.

Your account

Your account is a signed cookie in the browser you connected from — there is no password to lose and no email to recover. If you clear your cookies without saving your Kleo key, the account and its credits are gone, and there is no way for anybody, including Kleo, to give them back to you. Your assistant will show you the key whenever you ask.

Anyone holding your Kleo key can spend your credits. Treat it the way you would treat a password.

To keep the starter credits going round, Kleo hands out a limited number of new accounts each day, and limits how many videos one account starts in a day. When a limit is reached, it says so and asks you to come back tomorrow. It is not personal.

What you may not ask for

Every request is rendered on a machine rented with somebody’s real money, and carries the Kleo name. So:

• Nothing illegal where you are, or where the video will be published.
• No content that sexualises minors, incites violence or hatred, or harasses a real person.
• No pretending to be a real person or a real organisation — no fake statements, fake endorsements, fake news reports.
• Nothing that infringes somebody else’s copyright or trademark. If you paste text, it must be yours to use.
• No attempt to break, flood or work around Kleo’s limits, and no reselling Kleo’s output as your own service without asking first.

Kleo may refuse or stop a render, and may close an account, when one of these is broken. Prompts are kept, so it is always possible to see what was asked for.

What you own, and what Kleo keeps

The video is yours. Kleo claims nothing over it and does not use it for anything else.

Two honest details. Every video carries a small Kleo mark on screen, where a channel name would go, and today you cannot turn it off. And the voice and the pictures are made by machine models: the same idea asked twice will not come out the same, and nobody can promise that a generated picture resembles nothing that exists.

The files last 7 days. After that the generated files are deleted and the links stop working. Download what you want to keep.

What is not promised

Kleo is offered as it is, during a beta. There is no guaranteed uptime, no guaranteed rendering time, and no guarantee that a given video comes out the way you imagined it. A render can fail; when it does, the credits come back. That automatic refund of credits does not limit any remedy applicable consumer law gives you.

Kleo can change, pause or stop at any time. If it stops for good, this page will say so before the files go; plans end, nothing more is charged, and the months of a yearly plan that were paid for but not yet reached are refunded.

Purchases and your consumer rights

Published pack and plan prices are in euros (EUR). Check the currency, total and any applicable tax shown at checkout before paying; your payment provider may apply conversion fees. Packs are paid once. Plans renew until you cancel, as set out under Plans. Contact support with your payment reference if credits are missing, a service is faulty or you are seeking a refund; a plan payment, first or renewal, is handled the same way as a pack.

Nothing in these Terms excludes or restricts rights and remedies that cannot lawfully be excluded, including under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 and, if you live in the European Union or the United Kingdom, the consumer law of your country, such as the right to withdraw from a purchase made online. Beta status, account access rules and automatic credit refunds do not remove those rights.

Which law applies

These Terms are governed by New Zealand law, subject to any mandatory consumer protections where you live. Please contact us first so we can try to resolve a dispute. Nothing in these Terms stops you from going to a competent court, tribunal or regulator available under applicable law.

Who to write to

One address, read by a human: hello@kleooai.com. See also the privacy page, which says exactly what is stored and for how long.